Legal Notice

Visitors to our website are required to accept the following terms and conditions in return for the information given about us, our business and the services we provide.

Conditions of Use

1. We use our reasonable efforts to include accurate and up-to-date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

2. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent, and truthful as of the date of its preparation.

3. You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be solely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.

4. We do not accept any liability in connection with any third-party websites which may be linked or accessible through our website, and we do not endorse or approve the contents of any such site.

5. Except where expressly stated to the contrary the text and graphics in the information contained in this website is the copyright of Fitness First. You may download or print out individual selections of these web pages only if explicitly used for your personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or reproduction or incorporation of any part of it in any other work or publication, whether on paper or electronic media or any other form, is expressly prohibited.

6. The entire contents of these web pages remain our property and are copyright with all rights reserved.

Join Online Terms and Conditions

Click here to read the terms and conditions in full for your membership when you join online and for any query, please feel to contact or visit your club or simply call 800 FITNESS (3486377).

Senior Membership

  1. Available to everyone who completed 60 years and above
  2. Available based on legal ID proof confirming age eligibility

General RaceMe Promotion Terms & Conditions

  • A member can enjoy complimentary entry into RaceMe events providing their FF membership is active at the time of the event
  • This Promotion is only redeemable on individual events and does not include Team events
  • Complimentary entry into RaceMe events can only be obtained by an active Fitness First member
  • Complimentary entry into RaceMe events is not transferable to any other person
  • Maximum one complimentary entry per active member per event
  • Fitness First members who have already registered for an event are not permitted to use the complimentary Fitness First entry on that event
  • Complimentary entries are given on a first come first served basis and are limited to 100 complimentary entries per event only
  • The Promotion is subject to change at any time at the discretion of Fitness First Management
  • The Promotion can only be redeemed whilst the FF membership is active
  • If a Fitness First member registers for an event and then their membership becomes inactive/frozen/cancelled, the complimentary race entry will be cancelled
  • The Promotion cannot be redeemed in conjunction with any other promotion or offer
  • Fitness First may, in its sole discretion, amend these terms and conditions and/or the Promotion Specific Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Fitness First Mena website. The Member is responsible for ensuring that the Member is familiar with any updates to the terms and conditions.

Free Month Voucher Terms and Conditions

  • You must bring the original voucher to be eligible for promotion redemption with a unique Voucher Code number given to you.
  • You must follow the redemption rules as stated on the voucher.
  • Not redeemable for cash & not exchangeable.
  • One per person.
  • Lost vouchers will not be replaced and only the original voucher must be handed into reception.
  • The earliest the voucher can be redeemed is in the last month (one month notice apply) of your minimum term that excludes any freeze period.
  • Valid at Fitness First Middle East. Restrictions may apply.
  • Membership must be valid/active and clear of arrears at the time of using their voucher.
  • Voucher allows entry to the existing membership tier only.
  • Voucher redemption remains subject to Management discretion.
  • This email cannot be used to claim the free month promotion, above Ts&Cs are to be followed.
  • It is the member responsibility to ensure they meet the stated above Ts&Cs to enjoy the promotion.

Please feel free to contact our club or any member of our team for any queries you may have. 

VIP Upgrade

VIP Members on VIP Upgrade enjoy the below benefits. By purchasing the VIP upgrade, You acknowledge that You have read, understood and agree to the following terms and conditions in full:

  • Free FF on Air Subscription
    • Your VIP upgrade must be active to enjoy this benefit
    • Access to FF on Air is via the Fitness First MENA app
  • Bring a Friend for Free at Weekends
    • Maximum one friend per day
    • Yours and your Guest access is determined by your membership tier
    • Your guest must visit the facility together with You, the member
    • Your guest cannot be a current member of Fitness First
    • VIP active status must be presented upon entry
    • Guest Policy applies

UAE: Weekends include Saturday and Sunday Bahrain/Qatar/KSA/Kuwait: Friday and Saturday

  • 50% Off Personal Locker Hire
    • Subject to locker availability
    • Personal Locker available in your home club only
    • Locker is personal for sole use of the VIP member
  • 10% Off Your Next Personal Training Purchase
    • One time only applicable to discount on rack rates only
    • This offer cannot be redeemed in conjunction with any other promotion or offer

General VIP Upgrade Ts&Cs

  • A member will enjoy VIP status providing their VIP subscription is active
  • VIP status can only be obtained by an active Fitness First member
  • VIP upgrade cannot be frozen and is non-refundable
  • A member must cancel their VIP upgrade when requesting to cancel their membership as this will not happen automatically
  • VIP upgrade is not transferable to any other person
  • The Promotion may be limited to a certain number of participants only
  • Introductory VIP offer is subject to change at any time at the discretion of Management
  • VIP upgrade benefits can only be redeemed whilst the VIP upgrade and membership are active
  • Fitness First may, in its sole discretion, amend these terms and conditions and/or the Promotion Specific Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Fitness First Mena website. The Member is responsible for ensuring that the Member is familiar with any updates to the terms and conditions.
  • If you opted in for a monthly reoccurring fees, your subscription will continue until you request a cancellation of the VIP upgrade. If you have opted in for an upfront payment, your VIP benefit will run from date to date and expire automatically.

Online Campaigns/offers & Promotions Terms & Conditions

  • Must register online via the Fitness First website to receive exclusive offers.
  • Confirmation email after registering on the website must be presented at the club to redeem any offers & promotions.
  • Campaign offers & promotions, including free access and guest passes, are valid only during the duration of the campaign and are considered expired once the campaign ends. 
  • Not tradable or redeemable for cash.
  • All Club Standard Terms and Conditions apply.
  • Specific Ts&Cs apply per campaign. Ensure you familiarize yourself with those as participation in campaigns indicates acceptance of Ts&Cs.
  • No alternatives can be given to any prizes/purchases under Campaigns/Offers and Promotions.
  • If a promotion is linked to third party in partnership with Fitness First, a specific vendor Ts&Cs may apply.
  • Prices inclusive of VAT charges. VAT applies to all transactions as per local law. For more information, visit the FAQ page.

GENERAL COMPETITION TERMS & CONDITIONS

  • The winners will be contacted directly by Fitness First Middle East and will be required to produce a valid ID to collect the prize.
  • The winners will need to revert to the contact person at Fitness First Middle East within 48 hours of being contacted. Failure to do so will result in the next eligible entry being selected as the winner.
  • Fitness First Middle East shall not be responsible or liable for any late, lost, misdirected notifications or for a winner’s unsuccessful efforts to claim the prize.
  • The prize is not transferable or tradable for cash. The prize is subject to change at Fitness First Middle East’s sole discretion without notice.
  • Fitness First Middle East reserves the right to accept any user and to disqualify any user once accepted if it has reasonable grounds. Non-compliance with the Competition Guidelines and Terms & Conditions will automatically disqualify the winner from availing the prize. In the event that any User is disqualified from this Competition or is unreachable where the User is a winner, Fitness First Middle East may use its sole discretion to decide what to do with the prize. Any new User selected in such an event shall be subject to these Terms & Conditions.
  • Entrants may not use any words/images that are defamatory, discriminatory or in any way offensive to the GCC’s culture and heritage.
  • Fitness First Middle East reserves the right to delete and/or disqualify any entry that is in breach of this.
  • Fitness First Middle East assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication lines failure destruction, or unauthorized access to and /or alteration of entries.
  • Fitness First Middle East and/or any other person or party associated with the Competition shall not be liable for any loss or damage - personal injury, indirect or consequential loss - in connection with either participation in this promotion or with any prizes offered.
  • Fitness First employees and their immediate families are not eligible to enter any competitions for Fitness First Middle East unless clearly mentioned.
  • Prices inclusive of VAT charges. VAT is applicable to all transactions as per local law. For more information visit the FAQ page. 
  • During the presale phase of a new club, any membership plan on giveaway for a social media competition will be in effect once the respective club opens.

All Social Media Competition giveaways for memberships will be HOME CLUB STATUS ONLY.

  • If an existing member wins a competition for free membership, the membership will be added on once existing membership ends and it will be HOME CLUB STATUS ONLY for that specific club.
  • If an existing member wins membership for another club and wishes to remain a member of their existing club, they can pay the difference of the home club membership won against their current membership and upgrade their status to platinum or titanium where applicable.

Dubai Active Show Value Vouchers Offer

  1. Offer available to redeem across all Fitness First UAE clubs only
  2. Subject to stock availability whilst stock last
  3. You must bring the official Dubai Active Show ticket confirmation with your name on it receipt as proof of purchase
  4. The name on the ticket must match the app registration name and email
  5. Discounts apply to rack rates of products
  6. Membership offer valid on 12-months Titanium plan only.
  7. MYZONE voucher is only valid for the purchase of one MZ-Switch device
  8. Minimum order value of AED 1,000 for Z&M Supplements
  9. Academy courses include; ACTIVE IQ Level 2 Certificate in Gym Instructing, ACTIVE IQ Level 3 Diploma in Personal Training, ACTIVE IQ Level 3 Diploma in Gym Instructing and Personal Training, BOXX Course only.
  10. Vouchers cannot be used in conjunction with any other offer or promotion
  11. Only one voucher per person
  12. Not redeemable for cash and not exchangeable for cash
  13. Voucher redemption remains subject to final management discretion
  14. Offer not available for Fitness First staff or staff associates
  15. Offer valid until 5th November 2022
  16. Expiry of the promo indicates the last day this voucher can be redeemed and from 6th November 2022 all unused vouchers are deemed expired
  17. Expired vouchers cannot be used

The Double promotion Terms and Conditions

Where a member participated in The Double promotion, the following Ts&Cs apply:

  1. ‘The Double” membership is for the Primary Member plus a chosen plus 1.

  2. Valid on specific memberships only.

  3. Active membership card must be swiped at entrance to access the clubs.

  4. Access to clubs and facilities for both members is determined by the Tier of the Primary Member.

  5. Access for both members is granted only when the Primary Membership is active.

  6. The Add On member follows the Primary Member membership status.

  7. The offer provides one membership card which is shared between the Primary Member and the nominated plus 1.

  8. One-person access at any given time. If training together is important to you, please contact the club to upgrade your membership to most suitable option.

  9. The Add On member accepts the Ts&Cs and Club Rules as signed by the Primary Member .

  10. Booking application for GX Classes and Personal Training is available to both, Add On member will receive their log in details upon first visit to the club.

Air Arabia Personal Training Promotion

  • Member must buy or renew their PT subscription worth AED 500 or above at any Fitness First club across the Middle East from 1st Nov 2022 – 30th Nov 2022 and to be eligible to enter the draw. If the date of buying or renewing falls before or after the aforementioned dates, entry will not be included in the draw.
  • PT members can increase their chances of winning by buying more PT packages throughout the month and just need to ensure the transaction is worth AED 500 or above.
  • Minimum age to enter the draw is 16 years old.
  • All the new PT members and renewals will automatically enter the draw and winners will be selected by way of an electronic draw and will be announced by first week of December.
  • 7 lucky winners will be selected from our clubs across the Middle East and can choose flights to any available destination of their choice.
  • Winners will be contacted directly by Fitness First Middle East and will be required to produce a valid ID to collect the prize.
  • The winners will need to revert to the contact person at Fitness First Middle East within 48 hours of being contacted. Failure to do so will result in the next eligible entry being selected as the winner.
  • Fitness First Middle East shall not be responsible or liable for any late, lost, misdirected notifications or for a winner’s unsuccessful efforts to claim the prize.
  • The prize is subject to change at Fitness First Middle East’s sole discretion without notice.
  • Fitness First Middle East reserves the right to accept any user and to disqualify any user once accepted if it has reasonable grounds. Non-compliance with the guidelines and Terms & Conditions will automatically disqualify the winner from availing the prize. In the event that any entry is disqualified or is unreachable where the selected entry is a winner, Fitness First Middle East may use its sole discretion to decide what to do with the prize. Any new User selected in such an event shall be subject to these Terms & Conditions.
  • Employees, freelancers, contributors, or anyone else connected to Fitness First are NOT eligible to win prizes.
  • To be eligible to win this prize, you must be an active member at the time of announcing the prizes and your membership must be clear of any arrears at the time of entering the competition as well as at the time of announcing winners.
  • Each Air Arabia holiday package is valid for 6 Months from the date of issue and travel must be completed within this period.
  • The journey is non–transferable, non-re-routable, non-refundable and has no cash value
  • Ticket will be issued only with confirmed dates and cannot be modified or cancelled once issued.
  • Seats can be released subject to load and availability at Air Arabia’s discretion.
  • Air Arabia has the right to restrict travel during peak season
  • Please book your journey at least 15 days before your flight date to ensure confirmation
  • Please note that all applicable taxes will be paid by Air Arabia at the time of booking as these are paid to the concerned governments and airports
  • For booking, original letter must be brought along (photocopies and faxes are not accepted) with passport or any form of identification to issue a ticket. This can be issued at any Air Arabia sales shop. Click here to check your nearest shop
  • Airports of departure are Sharjah, Ras Al Khaimah or Abu Dhabi.
  • Air Arabia will provide complimentary return connecting flight from Kuwait / Bahrain / Qatar / KSA to UAE. Not applicable to passenger in UAE.
  • Air Arabia Flight Destinations departing from Sharjah, Ras Al Khaimah and Abu Dhabi as per below link and are subject to change and availability at Air Arabia’s discretion: https://www.airarabia.com/en/destinations
  • The winner consents to the use by Fitness First, and its related companies, both before and after the closing date of the competition for an unlimited time, of the winner's image, photography and name for publicity purposes if required, and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the competition, all entrants consent to the same.