Legal Notice

Visitors to our website are required to accept the following terms and conditions in return for the information given about us, our business and the services we provide.

Conditions of Use

1. We use our reasonable efforts to include accurate and up-to-date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

2. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent, and truthful as of the date of its preparation.

3. You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be solely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.

4. We do not accept any liability in connection with any third-party websites which may be linked or accessible through our website, and we do not endorse or approve the contents of any such site.

5. Except where expressly stated to the contrary the text and graphics in the information contained in this website is the copyright of Fitness First. You may download or print out individual selections of these web pages only if explicitly used for your personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or reproduction or incorporation of any part of it in any other work or publication, whether on paper or electronic media or any other form, is expressly prohibited.

6. The entire contents of these web pages remain our property and are copyright with all rights reserved.

Summer Starter Pack

  1. Pack of 3 PT sessions are open to both members and non-members of Fitness First.
  2. Sessions must be purchased before July 26th, 2024.
  3. All sessions must be redeemed and booked for dates within the month of July 2024.
  4. Fitness First is not responsible for any sessions that are not booked by members or non-members.
  5. There will be no extensions of the session validity period under any circumstances.
  6. All unused sessions will become invalid after July 31st, 2024.

PT Trial Session

  1. PT trial session is open for members only.
  2. Only one session per member
  3. Session must be bought and redeemed by 31st July.
  4. There will be no extensions of the session validity period under any circumstances.

Redeem and get rewarded promo - Redeem 3 Personal Training sessions

  1. Members must redeem 3 sessions between 26th June and 30th June.
  2. This offer applies to the redemption of three sessions from regular PT packages.
  3. The offer cannot be combined with any other offer or promotion.
  4. Sessions from the newly introduced package of 3 PT sessions are not eligible for this offer.
  5. Eligible members will receive a Fitness First duffle bag and a 10% discount on their next PT purchase.
  6. Members will be notified via SMS, which must be shown to avail the duffle bag and discount.
  7. The exclusive 10% discount is available on any packages of 4 sessions or more and is valid until 31st July 2024.
  8. The discount is not exchangeable for cash or any other item and is non-transferable.
  9. Members should follow the club's standard policy for booking personal training sessions.


  1. Complimentary Gulfissimo yoga mats and healthy snacks provided to attendees will be given on first come first served basis.
  2. Attendees must show valid identification and proof of purchase for entry
  3. Tickets are not transferrable, and no cancellations or refunds are allowed once the ticket is purchased.
  4. The event is suitable for individuals aged 12 and above.

Complimentary Venus legacy session from Kaya Skin Clinic

  • Campaign is valid from April 1st to April 30th, 2024 and referred member must join before April 30th 2024.
  • Referred members can join on any Fitness First membership.
  • In order to claim the service, referrer should be a member at the time of usage and should be at least 18 years old.
  • Redeemable only at Kaya Skin Care clinics located at Town Centre, Sharjah, Al Ain, and Abu Dhabi Corniche.
  • Offer applicable only for the first referral, limited to one voucher per person.
  • The voucher entitles the recipient to a complimentary Venus legacy session valued at AED 960 from Kaya Skin Clinic.
  • Prior appointment is mandatory and should be booked before 31st May 2024
  • Limit of one service per client.
  • The service cannot be exchanged for other services and is not redeemable for cash.
  • Voucher code will be sent to member through email.
  • Voucher is transferrable.
  • Call 800KAYA(5292) for booking.
  • If voucher will be transferred, the person who will be redeeming the voucher/service need to show a screenshot of the email received by the eligible member to the Kaya Clinic staff.
  • Both members should have valid/correct mobile numbers in the system. Any corrections should be done by club within 48 hours.

Complimentary PT Session

  • Personal Training Trial session is exclusively for non-members and limited to one session per individual.
  • The registration deadline is April 30th.
  • Registrants should wait for a callback to confirm their appointment.
  • Session must be scheduled and attended within 5 days of registration.
  • Session availability is subject to change, and Fitness First reserves the right to cancel without giving any prior notice.
  • A session cannot be extended or exchanged for cash.

Damac Hills Club Personal Training Offer

  1. One voucher per person.
  2. This discount/voucher is only valid on purchases of 6 PT sessions and above.
  3. This discount/voucher is valid for 30 days from the date of receipt.
  4. This discount/voucher cannot be used in conjunction with any other offer or promotion.
  5. This discount/voucher is non-transferable and cannot be exchanged for cash.
  6. This discount/voucher is applicable for one-time use only.
  7. This discount voucher can only be redeemed at Fitness First DAMAC Hills Club.

Ramadan Transformation Challenge

  • Members to purchase the sessions under their membership profile and for Non-Members a lead must be created to do the same.  
  • PARQ is a must to be on file: Member (in Sentinel), Non-Member (create a lead + Sentinel)
  • Sessions are non-refundable/non-transferrable.
  • If a member does not show up for the workout, you press No Show and a session is consumed. The whole group count of sessions stays the same.
  • All participants must follow FF SOP at all times – non-members to sign in at arrival.

Refer a Friend

  • Referred members to join on a 12-month or 6-month membership which is available on home, platinum, and titanium to get a gym bag; a Wash kit will be given to those referred members who’ll join on a 4-month membership.
  • Offer is not valid when you join online
  • Item is not redeemable for cash and non-transferrable and can only be redeemed by the member.
  • Referred members must join before 31st May 2024
  • Rejoiners won't be included as part of this promo and it is only for new joiners

Join Online Terms and Conditions

Click here to read the terms and conditions in full for your membership when you join online and for any query, please feel to contact or visit your club or simply call 800 FITNESS (3486377).

Junior Membership

  1. Junior membership is available only at selected clubs.
  2. Membership is open to individuals aged 5 to 15 years old.
  3. Junior members can attend a variety of classes designed for their age group, but prior booking is essential to secure a spot in these classes.
  4. Junior members aged 5-12 years old must be always accompanied by an adult within the club premises.
  5. Junior membership fees will be applied in accordance with the club's pricing structure.
  6. The junior membership is non-transferable and non-refundable.
  7. Junior members must wear appropriate attire and footwear when using club facilities.
  8. Junior members are required to adhere to all club rules and regulations pertaining to child’s safety.
  9. Junior membership does not grant access to certain club facilities, such as saunas, steam rooms, or other age-restricted areas.

Transformation Package

  1. The expiry of the Transformation Package is 60 Days from start date.
  2. The Transformation Package is non-refundable and non-transferrable.
  3. It cannot be mixed with any other package.
  4. Minimum age required to buy the package is 16 years old.
  5. Tabby can be used to pay for the package. As the price is higher than the limit of Tabby, payment can be split into Tabby plus card/cash.
  6. Membership cannot be frozen.

Senior Membership

  1. Available to everyone who completed 60 years and above
  2. Available based on legal ID proof confirming age eligibility

General RaceMe Promotion Terms & Conditions

  • A member can enjoy complimentary entry into RaceMe events except triathlon races providing their FF membership is active at the time of the event
  • This Promotion is only redeemable on individual events and does not include Team events
  • Complimentary entry into RaceMe events can only be obtained by an active Fitness First member
  • Complimentary entry into RaceMe events is not transferable to any other person
  • Maximum one complimentary entry per active member per event
  • Fitness First members who have already registered for an event are not permitted to use the complimentary Fitness First entry on that event
  • Complimentary entries are given on a first come first served basis and are limited to 100 complimentary entries per event only
  • The Promotion is subject to change at any time at the discretion of Fitness First Management
  • The Promotion can only be redeemed whilst the FF membership is active
  • If a Fitness First member registers for an event and then their membership becomes inactive/frozen/cancelled, the complimentary race entry will be cancelled
  • The Promotion cannot be redeemed in conjunction with any other promotion or offer
  • Fitness First may, in its sole discretion, amend these terms and conditions and/or the Promotion Specific Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Fitness First Mena website. The Member is responsible for ensuring that the Member is familiar with any updates to the terms and conditions.

Free Month Voucher Terms and Conditions

  1. You must bring the voucher/voucher code to Front of House to be eligible for promotion redemption.
  2. You must follow the redemption rules as stated in the promotion Ts&Cs.
  3. Not redeemable for cash & not exchangeable.
  4. One per person.
  5. Lost, expired, or redeemed vouchers will not be replaced, and only original vouchers must be handed in to reception.
  6. The earliest the voucher can be redeemed is in the last month of member minimum term that excludes any freeze period.
  7. Valid at Fitness First Middle East. Restrictions may apply.
  8. Membership must be valid/active and clear of arrears at the time of using their voucher.
  9. Voucher allows entry to the existing membership tier only.
  10. Voucher redemption remains subject to Management discretion.

Please feel free to contact our club or any member of our team for any queries you may have. 

VIP Upgrade

VIP Members on VIP Upgrade enjoy the below benefits. By purchasing the VIP upgrade, You acknowledge that You have read, understood and agree to the following terms and conditions in full:

  • Free FF on Air Subscription
    • Your VIP upgrade must be active to enjoy this benefit
    • Access to FF on Air is via the Fitness First MENA app
  • Bring a Friend for Free at Weekends
    • Maximum one friend per day
    • Yours and your Guest access is determined by your membership tier
    • Your guest must visit the facility together with You, the member
    • Your guest cannot be a current member of Fitness First
    • VIP active status must be presented upon entry
    • Guest Policy applies

UAE: Weekends include Saturday and Sunday Bahrain/Qatar/KSA/Kuwait: Friday and Saturday

  • 50% Off Personal Locker Hire
    • Subject to locker availability
    • Personal Locker available in your home club only
    • Locker is personal for sole use of the VIP member
  • 10% Off Your Next Personal Training Purchase
    • One time only applicable to discount on rack rates only
    • This offer cannot be redeemed in conjunction with any other promotion or offer

General VIP Upgrade Ts&Cs

  • A member will enjoy VIP status providing their VIP subscription is active
  • VIP status can only be obtained by an active Fitness First member
  • VIP upgrade cannot be frozen and is non-refundable
  • A member must cancel their VIP upgrade when requesting to cancel their membership as this will not happen automatically
  • VIP upgrade is not transferable to any other person
  • The Promotion may be limited to a certain number of participants only
  • Introductory VIP offer is subject to change at any time at the discretion of Management
  • VIP upgrade benefits can only be redeemed whilst the VIP upgrade and membership are active
  • Fitness First may, in its sole discretion, amend these terms and conditions and/or the Promotion Specific Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Fitness First Mena website. The Member is responsible for ensuring that the Member is familiar with any updates to the terms and conditions.
  • If you opted in for a monthly reoccurring fees, your subscription will continue until you request a cancellation of the VIP upgrade. If you have opted in for an upfront payment, your VIP benefit will run from date to date and expire automatically.

Online Campaigns/offers & Promotions Terms & Conditions

  • Must register online via the Fitness First website to receive exclusive offers.
  • Confirmation email after registering on the website must be presented at the club to redeem any offers & promotions.
  • Campaign offers & promotions, including free access and guest passes, are valid only during the duration of the campaign and are considered expired once the campaign ends. 
  • Not tradable or redeemable for cash.
  • All Club Standard Terms and Conditions apply.
  • Specific Ts&Cs apply per campaign. Ensure you familiarize yourself with those as participation in campaigns indicates acceptance of Ts&Cs.
  • No alternatives can be given to any prizes/purchases under Campaigns/Offers and Promotions.
  • If a promotion is linked to third party in partnership with Fitness First, a specific vendor Ts&Cs may apply.
  • Prices inclusive of VAT charges. VAT applies to all transactions as per local law. For more information, visit the FAQ page.


  • Promo is applicable on all types of membership for both joiners and renewals from 1st to 31st May.
  • 2 lucky winners will be selected randomly using an online draw.
  • The winners will be contacted directly by Fitness First Middle East and will be required to produce a valid ID to collect the prize.
  • Fitness First cannot be held responsible if the aforementioned prizes cease to function after being received. Any issues regarding the functionality will need to be dealt with the dealer directly.
  • General competition terms and conditions apply.


  • The winners will be contacted directly by Fitness First Middle East and will be required to produce a valid ID to collect the prize.
  • The winners will need to revert to the contact person at Fitness First Middle East within 48 hours of being contacted. Failure to do so will result in the next eligible entry being selected as the winner.
  • Fitness First Middle East shall not be responsible or liable for any late, lost, misdirected notifications or for a winner’s unsuccessful efforts to claim the prize.
  • The prize is not transferable or tradable for cash. The prize is subject to change at Fitness First Middle East’s sole discretion without notice.
  • Fitness First Middle East reserves the right to accept any user and to disqualify any user once accepted if it has reasonable grounds. Non-compliance with the Competition Guidelines and Terms & Conditions will automatically disqualify the winner from availing the prize. In the event that any User is disqualified from this Competition or is unreachable where the User is a winner, Fitness First Middle East may use its sole discretion to decide what to do with the prize. Any new User selected in such an event shall be subject to these Terms & Conditions.
  • Entrants may not use any words/images that are defamatory, discriminatory or in any way offensive to the GCC’s culture and heritage.
  • Fitness First Middle East reserves the right to delete and/or disqualify any entry that is in breach of this.
  • Fitness First Middle East assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication lines failure destruction, or unauthorized access to and /or alteration of entries.
  • Fitness First Middle East and/or any other person or party associated with the Competition shall not be liable for any loss or damage - personal injury, indirect or consequential loss - in connection with either participation in this promotion or with any prizes offered.
  • Fitness First employees and their immediate families are not eligible to enter any competitions for Fitness First Middle East unless clearly mentioned.
  • Prices inclusive of VAT charges. VAT is applicable to all transactions as per local law. For more information visit the FAQ page. 
  • During the presale phase of a new club, any membership plan on giveaway for a social media competition will be in effect once the respective club opens.

All Social Media Competition giveaways for memberships will be HOME CLUB STATUS ONLY.

  • If an existing member wins a competition for free membership, the membership will be added on once existing membership ends and it will be HOME CLUB STATUS ONLY for that specific club.
  • If an existing member wins membership for another club and wishes to remain a member of their existing club, they can pay the difference of the home club membership won against their current membership and upgrade their status to platinum or titanium where applicable.

The Double promotion Terms and Conditions

Where a member participated in The Double promotion, the following Ts&Cs apply:

  1. ‘The Double” membership is for the Primary Member plus a chosen plus 1.

  2. Valid on specific memberships only.

  3. Active membership card must be swiped at entrance to access the clubs.

  4. Access to clubs and facilities for both members is determined by the Tier of the Primary Member.

  5. Access for both members is granted only when the Primary Membership is active.

  6. The Add On member follows the Primary Member membership status.

  7. The offer provides one membership card which is shared between the Primary Member and the nominated plus 1.

  8. One-person access at any given time. If training together is important to you, please contact the club to upgrade your membership to most suitable option.

  9. The Add On member accepts the Ts&Cs and Club Rules as signed by the Primary Member .

  10. Booking application for GX Classes and Personal Training is available to both, Add On member will receive their log in details upon first visit to the club.

Group Exercise Class Credits (GX Pass)

  • "Fitness First offers a variety of classes that are available as part of the purchased membership or as paid classes on Fitness First timetable "
  • "Fitness First booking policy applies to all classes and by booking a class you agree to all Ts&Cs associated with it, available in User Guide on the Fitness First MENA app"
  • Class bookings are made on the Fitness First MENA app
  • "Where credits are indicated on the Fitness First MENA app, you must purchase credits at reception or on the app in order to book and attend those classes"
  • Each class will indicate the number of credits required to book and attend the class and varies based on type of the class.
  • If you are purchasing a package of classes, you can utilize it against standard classes, note that more specialized classes will consume additional credits as indicated on the booking app
  • Purchasing of credits does not guarantee a slot in the class, only classes with available slots can be booked
  • You will only be able to book, providing you have sufficient credits available in your account
  • You must arrive 15 mins prior to the class start time and, in that time, the class instructor will mark you Attended or No Show
  • "Late arrival or No show will result you being marked as 
  • No Show and credits will be consumed for that booking and cannot be reversed "
  • Cancellation policy applies, Late Cancellation is applied if you cancel your booking with less than 90 min prior to class start time, this will result in your credits being consumed and cannot be reversed 
  • "Credits have expiry dates depending on the package you 
  • purchased, expired credits cannot be used to book classes and will be deemed consumed "
  • Credit payments are non-refundable and non-transferable 
  • "During your visit, Fitness First Club Rules are to be followed at all times"
  • Please note all kids classes including Jump Kids and special paid classes are not included  

Gift Card T&C’s

  • The offer is applicable to UAE customers only.
  • This Offer cannot be combined with any other promotional offer.
  • The e-Gift Card is valid for purchases on and its affiliates in UAE only.
  • Under no circumstance will the benefit being offered under this Offer be settled with cash in lieu by noon.
  • The promotional e-Gift Card is not transferable to another customer account and may not be resold, redeemed for, or applied toward the purchase of any noon e-Gift Cards.
  • noon reserves the right at any time to amend, add, remove, and/or modify (in whole or part) any of the Terms and Conditions of these Offer Terms. noon can replace this Offer with another offer, whether similar to this Offer or not or withdraw it altogether. noon's decision in this regard shall be final.
  • Any customer participating in this Offer will be deemed to have accepted these Offer Terms.
  • An expiry date: Gift Card Money added to noon credits can only be used until 15th May 2024
  • A reference number: For any queries regarding your gift card, please share only this number with customer care.
  • Gift card number: The actual gift card code which is used for redemption. It should not be shared with anyone else but the redeemer.
  • PIN: Required for redemption to avoid misuse. It should not be shared with anyone else but the redeemer.
  • Link to Redeem Gift Card:

The Healthy Home Voucher

  • This discount is applicable for One-time use only
  • This voucher is not applicable to any products from The Healthy Home shop
  • AED 400 voucher on all services provided by The Healthy Home
  • Voucher is not valid on Verified Partner services
  • The code will be shared with eligible members via email and it needs to be needs to be shared with The Healthy Home team upon booking via phone or WhatsApp
  • Email or SMS screenshot needs to be shared with The Healthy Home team upon booking
  • Voucher cannot be used in conjunction with any other offers, discounts, contracts, and packages.
  • Voucher is non-redeemable for cash.
  • Voucher is valid from December 1st, 2023 till April 1st, 2024.